2020 ATDSA E-Learning Throwdown

December 7-11, 2020

We asked for motivated and talented individuals to showcase their digital design and online learning skills for projects they completed this year.

Chris Kennedy's submission for Customer Service - Help Line Scenario received the most votes from our Members!  Congratulations!

Winner! Customer Service - Help Line Scenario

by Chris Kennedy

Training & Development Specialist @ Gonzaba Medical Group


This animated scenario is used to assess our employees on identifying what went wrong from a customer service perspective. Employees watch the video and then either record themselves responding to the scenario or type out whether they believe the error was in the use of a customer service system, strategy, or behavior. In this particular scenario the customer service representative is over reliant on the help line which leads to the customer being left on hold too many times.

I utilized Vyond to create the animations and we deliver them through the Practice module in Bridge employee development system. We've seen a lot fo success using video role play with these videos and Bridge. Video must be viewed in Chrome, Edge, or Firefox

Objectivity

bRoxanne Gruhlke

Sole Proprietor @ Food for Empowerment


This video on the impact of emotive language on objectivity is less than 4 minutes.

Association for Talent Development - San Antonio Chapter

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